Get help
Email hello@iotci.co.uk with "Support" in the subject, or call +44 (0) 1534 631 273.
Tell us your organisation, the device or SIM it concerns (name, serial number or IMEI) and what you're seeing.
Sign in
- IoTCI AI Hub: sensor data and alerts
- Connected hire: scooter and e-bike hire
- SimConnect: IoT SIM management
Forgotten password?
Use "Forgot password" on the sign-in page. If you use two-factor sign-in and have lost your device, contact us and we'll verify you and reset it.
Using your phone as a tracker
Any modern Android phone or iPhone can report its location to our tracking platform using the free Traccar Client app.
- Install Traccar Client from Google Play or the App Store.
- Open the app and note the device identifier it shows, then send it to us so we can add the phone to your account.
- Enter the server address from your welcome email.
- Allow location access all the time (not only while using the app), and turn off battery optimisation for the app.
- Switch service status on. Your phone should appear on the map within a minute or two.
Not showing up?
- Check the device identifier matches exactly what we registered.
- Make sure the phone has mobile data or Wi-Fi, and location services are on.
- On Android, exclude the app from battery saving; on iPhone, set location to "Always".
- Still stuck? Contact us with the identifier and your phone model.